SHIPPING & RETURNS
We are happy to offer FREE SHIPPING on all the products purchased directly through our site (products purchased from Amazon through links on our site are subject to Amazon's shipping policies, costs, and delivery times).
In order to keep our shipping costs low, we ask your patience, as delivery can take a few weeks to a month (right now with COVID slowing things down it can even take a little over a month). Remember, this means that more money from each purchase can go directly towards helping horses in need!
RETURN & EXCHANGE POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchased item was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. See "Shipping" section below to see where to send your return.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 17939 95th PL NE, Apt 5, Bothell WA 98011, United States.
To return your product, you should mail your product to: 17939 95th PL NE, Apt 5, Bothell WA 98011, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are concerned about your item being lost in the mail, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.